Most small businesses do not have the need or the budget to hire a full time computer/network administrator. However, because of the importance that technology now plays in our businesses, it is becoming increasingly more important that small businesses owners maintain a current and stable computing infrastructure. System downtime today is considerably more costly than it was yesterday.

At DTS, we develop a very close relationship with you, our client. We take the responsibility of making sure that your computer systems are up-to-date and stable. This includes maintenance of servers, desktops, firewalls, and other systems and devices; essentially every piece of computing technology that your business relies on.

Rather than waiting for a problem to arise, it is our job to prevent problems from occurring in the first place. We are “proactive” as opposed to many other firms who are “reactive.”

DTS has developed a very unique support program providing a comprehensive package of services designed to implement quality systems and provide expert, dependable support at an affordable overall cost. 
The DTS support plan services:

• Scheduled on-site and remote maintenance visits
• Timely response emergency support coverage for critical business systems
• System monitoring and alerting
• Remote user assistance
• Business technology consulting and management
• DTS is an easy-to-work-with, trusted business partner to all of our clients:

We bill hourly and only for actual time spent working on your system, and charge no travel charges or premium rates for emergency services.

24x7x365 Monitoring and Alerting

Immediate notification of system problems is vital to providing quick responsiveness in technology support. DTS has developed a sophisticated system allowing us to provide our clients with Network Monitoring Service. In essence, we will be able to monitor and alert on your server and other critical devices. Within a few minutes of a device failure, our engineers are notified and take corrective action. With this service, we frequently fix important problems even before you know you have one...          
Our monitoring methods also collect detailed inventory of network-enabled devices, including hardware and software, and monitors your devices for events which can affect the availability and performance of your system.
We can even enable alerts to be sent directly to our clients’ technical support and management personnel, if desired.

Help Desk Assistance Services

Most workstation and server issues can be fixed remotely. Remote administration solutions were created to address the many requests from our clients to have resources available to provide immediate “remote assistance” to their desktop and server based issues.

We provide first level help desk engineering services through a secure remote access system providing our Engineers with direct access to your servers and/or workstations, with your permission. This service allows the end-user to initiate their request for remote assistance by either a phone call or by sending an email.

NEED IMMEDIATE SUPPORT RIGHT NOW?

Are you in need of immediate technical support assistance? We can dispatch and arrive at your site to provide diagnostic and resolution services.

Call (951) 285-4439
now to speak to a Technology Advisor.

Network Installation, Rebuild and Upgrade Projects
DTS provides smooth implementations of new technologies

With over 10 years of experience in performing company-wide upgrades of Microsoft server and workstation operating systems, DTS has developed a proven method of successfully accomplishing these projects.

Many companies have called upon DTS’s specialized skills to help them with their migrations. Microsoft’s platform operating systems and back-office applications continue to evolve, and we have worked closely with our clients to improve their businesses by implementing the latest technology systems and features, enabling them to save on support costs, improve productivity and security, and increase overall profitability.  

DTS’s in-house Project Management and Implementation Team has performed hundreds of successful technology projects, and possesses extensive expertise in diverse infrastructure solutions including:

Infrastructure platform services

·        Active Directory consultation, implementations and conversions
·        Exchange and SQL server upgrades and migrations
·        Windows 2003, 2000, NT servers
·        Windows XP, 2000, NT, and 9x workstations
·        Automated workstation and application deployment
·        Remote access and mobile workforce solutions
·        Thin client computing – Citrix and Microsoft Terminal Services

Network and data security services

·        LAN/WAN design and implementation
·        Proactive server and network monitoring and alerting
·        Web access management and content filtering
·        Virus, spam, and spyware removal and prevention
·        Data backup and restoration solutions

Procurement, Support Contract
and Software Licensing
Management Services

As part of our support program, DTS provides Hardware Procurement, Support Contract, and Software Licensing management services.

Hardware and Software Procurement

Through our relationships with four major computer parts wholesalers and many direct manufacturers, DTS can be your one-stop shop for virtually any hardware and software product. Through our staff of dedicated fulfillment personnel, we can arrange to have almost anything ordered and available quickly.

Support Contract Management

Most hardware components including servers and workstations have associated warranties and support contracts. When products are procured by DTS, we track all renewals and notify our clients in advance of contract expirations.

Software Licensing Management

It can be difficult for many companies to properly track software purchases in order to maintain compliance with legal software usage. DTS can maintain records of all purchases of boxed products and volume licensing, and we notify our clients of licensing and support renewals in advance of contract expirations.